SupportApp by Root3

Text shown in the top left corner when the app opens

Default: "Support"

Path to the logo shown in the top right corner when the app opens. Scales to 48 points maximum height

Path to the logo shown in the top right corner when the app opens for Dark Mode. Scales to 48 points maximum height

Path to the notification icon

Path to the status bar icon shown in the menu bar. Recommended: PNG, 16x16 points

Custom status bar icon using an SF Symbol. Ignored when StatusBarIcon is also set

Shows a small notification badge in the Status Bar Icon when there is an Apple Software Update available or when the UptimeDaysLimit or PasswordExpiryLimit is reached

Default: false

HEX color in RGB format. Example: #8cc63f. Leave empty to use macOS Accent Color

HEX color in RGB format for Dark Mode. Example: #8cc63f. CustomColor is used when CustomColorDarkMode is not specified

Hides the first row of configurable items.

Default: false

Hides the second row of configurable items.

Default: false

Shown when clicking an action results in an error

Default: "Please contact IT"

A welcome screen and feature explanation to show when the app is first opened

Default: false

Shown at the bottom as footnote. Supports both text and Emoji. Markdown is supported for macOS Monterey and higher

Disabled by default. Launch Support (non-PKG) automatically at login and keep it open (macOS 13 and higher). This setting is ignored if a legacy LaunchAgent is installed/active. Keep disabled if you don't want to open Support at login or use your own LaunchAgent

Default: true

Info item shown in the upper left corner

Default: "ComputerName"

Range: Computer Name (ComputerName), macOS Version (MacOSVersion), Network (Network), Password (Password), Storage (Storage), Uptime (Uptime), Extension A (ExtensionA), Extension B (ExtensionB), App Catalog (AppCatalog)

Info item shown in the upper right corner

Default: "MacOSVersion"

Range: Computer Name (ComputerName), macOS Version (MacOSVersion), Network (Network), Password (Password), Storage (Storage), Uptime (Uptime), Extension A (ExtensionA), Extension B (ExtensionB), App Catalog (AppCatalog)

Info item shown in the second row left

Default: "Uptime"

Range: Computer Name (ComputerName), macOS Version (MacOSVersion), Network (Network), Password (Password), Storage (Storage), Uptime (Uptime), Extension A (ExtensionA), Extension B (ExtensionB), App Catalog (AppCatalog)

Info item shown in the second row right

Default: "Storage"

Range: Computer Name (ComputerName), macOS Version (MacOSVersion), Network (Network), Password (Password), Storage (Storage), Uptime (Uptime), Extension A (ExtensionA), Extension B (ExtensionB), App Catalog (AppCatalog)

Info item shown in the third row left

Default: "Storage"

Range: Computer Name (ComputerName), macOS Version (MacOSVersion), Network (Network), Password (Password), Storage (Storage), Uptime (Uptime), Extension A (ExtensionA), Extension B (ExtensionB), App Catalog (AppCatalog)

Info item shown in the third row right

Default: "Storage"

Range: Computer Name (ComputerName), macOS Version (MacOSVersion), Network (Network), Password (Password), Storage (Storage), Uptime (Uptime), Extension A (ExtensionA), Extension B (ExtensionB), App Catalog (AppCatalog)

Days of uptime after which a notification badge is shown

Default: 0

Days until password expiry after which a notification badge is shown

Default: 0

Range: 0 – —

Alternative text label shown in the Password info item

Default: "Mac Password"

Percentage of storage after which a notification badge is shown

Default: 0

The text shown in the button label

Default: "Remote Support"

Subtitle text will appear under title when the user hovers over the button. Ignored if left empty.

Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. App by default.

Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)

The Bundle Identifier of the app, link, command or path to script

Depends on: FirstRowTypeLeft

Default: "com.apple.ScreenSharing"

The SF Symbol shown in the button

Default: "cursorarrow"

The text shown in the button label

Default: "Company Store"

Subtitle text will appear under title when the user hovers over the button. Ignored if left empty.

Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. App by default.

Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)

The Bundle Identifier of the app, link, command or path to script

Depends on: FirstRowTypeRight

Default: "com.apple.ScreenSharing"

The SF Symbol shown in the button

Default: "cart.fill"

The text shown in the button label.

Default: "Company Store"

Subtitle text will appear under title when the user hovers over the button. Ignored if left empty.

Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. App by default.

Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)

The Bundle Identifier of the app, link, command or path to script

Depends on: FirstRowTypeRight

Default: "com.apple.ScreenSharing"

The SF Symbol shown in the button.

Default: "cart.fill"

The text shown in the button label.

Default: "Support Ticket"

Subtitle text will replace the title when the user hovers over the button. Ignored if left empty.

Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. URL by default.

Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)

The Bundle Identifier of the app, link, command or path to script.

Depends on: SecondRowTypeLeft

Default: "com.apple.ScreenSharing"

The SF Symbol shown in the button.

Default: "ticket"

The text shown in the button label.

Default: "Email"

Subtitle text will replace the title when the user hovers over the button. Ignored if left empty.

Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. URL by default.

Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)

The Bundle Identifier of the app, link, command or path to script.

Depends on: SecondRowTypeMiddle

Default: "com.apple.ScreenSharing"

The SF Symbol shown in the button.

Default: "envelope"

The text shown in the button label.

Default: "Phone"

Subtitle text will replace the title when the user hovers over the button. Ignored if left empty.

Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. URL by default.

Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)

The Bundle Identifier of the app, link, command or path to script.

Depends on: SecondRowTypeRight

Default: "com.apple.ScreenSharing"

The SF Symbol shown in the button.

Default: "phone"

The text shown in the Extension.

The SF Symbol shown in the Extension.

Type of link the Extension should open.

Default: "App"

Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)

The Bundle Identifier of the app, link, command or path to script.

The text shown in the Extension.

The SF Symbol shown in the Extension.

Type of link the Extension should open

Default: "App"

Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)

The Bundle Identifier of the app, link, command or path to script.

Ignore macOS major updates. This will prevent the menu bar icon and the macOS version info item from showing an available major update.

Default: false

Optional text to shown in the macOS Managed Updates popover to tell users about the updates

Hide the first row with Info Items

Hide the second row with Info Items

Hide the third row with Info Items

Hide the first row with configurable items

Hide the second row with configurable items

Password expiry information source: Apple (local account or AD), Jamf Connect or Kerberos SSO Extension

Range: Apple (Apple), Jamf Connect (JamfConnect), Kerberos SSO Extension (KerberosSSO), NoMAD (Nomad)

Path to script script or command to be executed when the Support App is opened by clicking on the menu bar item.

Option to enable or disable the Privileged Helper Tool. Re-enabling requires the reinstallation of the Support App.