SupportApp by Root3

nl.root3.support

SupportApp by Root3 settings

macOS

macOS 11.0.1+

Configuration Keys (74)

Showing 74 of 74 keys

Key	Type	Description	Default	Range
`PFC_SegmentedControl_0`string required	string	—	Default: —	Range: —
`Title`string Title	string	Text shown in the top left corner when the app opens	Default: "Support"	Range: —
`Logo`string Custom Logo	string	Path to the logo shown in the top right corner when the app opens. Scales to 48 points maximum height	Default: —	Range: —
`LogoDarkMode`string Custom Logo Dark Mode	string	Path to the logo shown in the top right corner when the app opens for Dark Mode. Scales to 48 points maximum height	Default: —	Range: —
`NotificationIcon`string Custom Notification Icon	string	Path to the notification icon	Default: —	Range: —
`StatusBarIcon`string Custom Status Bar Icon	string	Path to the status bar icon shown in the menu bar. Recommended: PNG, 16x16 points	Default: —	Range: —
`StatusBarIconSFSymbol`string Custom Status Bar Icon using SF Symbols	string	Custom status bar icon using an SF Symbol. Ignored when StatusBarIcon is also set	Default: —	Range: —
`StatusBarIconNotifierEnabled`boolean Notification badge in Status Bar Icon	boolean	Shows a small notification badge in the Status Bar Icon when there is an Apple Software Update available or when the UptimeDaysLimit or PasswordExpiryLimit is reached	Default: false	Range: —
`CustomColor`string Custom Color	string	HEX color in RGB format. Example: #8cc63f. Leave empty to use macOS Accent Color	Default: —	Range: —
`CustomColorDarkMode`string Custom Color Dark Mode	string	HEX color in RGB format for Dark Mode. Example: #8cc63f. CustomColor is used when CustomColorDarkMode is not specified	Default: —	Range: —
`HideFirstRow`boolean Hide First Row	boolean	Hides the first row of configurable items.	Default: false	Range: —
`HideSecondRow`boolean Hide Second Row	boolean	Hides the second row of configurable items.	Default: false	Range: —
`ErrorMessage`string Custom error message	string	Shown when clicking an action results in an error	Default: "Please contact IT"	Range: —
`ShowWelcomeScreen`boolean Welcome Screen	boolean	A welcome screen and feature explanation to show when the app is first opened	Default: false	Range: —
`FooterText`string Footer text	string	Shown at the bottom as footnote. Supports both text and Emoji. Markdown is supported for macOS Monterey and higher	Default: —	Range: —
`OpenAtLogin`boolean Automatically Support (non-PKG) at login	boolean	Disabled by default. Launch Support (non-PKG) automatically at login and keep it open (macOS 13 and higher). This setting is ignored if a legacy LaunchAgent is installed/active. Keep disabled if you don't want to open Support at login or use your own LaunchAgent	Default: true	Range: —
`InfoItemOne`string Info item 1st tile	string	Info item shown in the upper left corner	Default: "ComputerName"	Range: Computer Name (ComputerName), macOS Version (MacOSVersion), Network (Network), Password (Password), Storage (Storage), Uptime (Uptime), Extension A (ExtensionA), Extension B (ExtensionB), App Catalog (AppCatalog)
`InfoItemTwo`string Info item 2nd tile	string	Info item shown in the upper right corner	Default: "MacOSVersion"	Range: Computer Name (ComputerName), macOS Version (MacOSVersion), Network (Network), Password (Password), Storage (Storage), Uptime (Uptime), Extension A (ExtensionA), Extension B (ExtensionB), App Catalog (AppCatalog)
`InfoItemThree`string Info item 3rd tile	string	Info item shown in the second row left	Default: "Uptime"	Range: Computer Name (ComputerName), macOS Version (MacOSVersion), Network (Network), Password (Password), Storage (Storage), Uptime (Uptime), Extension A (ExtensionA), Extension B (ExtensionB), App Catalog (AppCatalog)
`InfoItemFour`string Info item 4th tile	string	Info item shown in the second row right	Default: "Storage"	Range: Computer Name (ComputerName), macOS Version (MacOSVersion), Network (Network), Password (Password), Storage (Storage), Uptime (Uptime), Extension A (ExtensionA), Extension B (ExtensionB), App Catalog (AppCatalog)
`InfoItemFive`string Info item 5th tile	string	Info item shown in the third row left	Default: "Storage"	Range: Computer Name (ComputerName), macOS Version (MacOSVersion), Network (Network), Password (Password), Storage (Storage), Uptime (Uptime), Extension A (ExtensionA), Extension B (ExtensionB), App Catalog (AppCatalog)
`InfoItemSix`string Info item 6th tile	string	Info item shown in the third row right	Default: "Storage"	Range: Computer Name (ComputerName), macOS Version (MacOSVersion), Network (Network), Password (Password), Storage (Storage), Uptime (Uptime), Extension A (ExtensionA), Extension B (ExtensionB), App Catalog (AppCatalog)
`UptimeDaysLimit`integer Maximum uptime in days	integer	Days of uptime after which a notification badge is shown	Default: 0	Range: —
`PasswordExpiryLimit`integer Maximum password expiry in days	integer	Days until password expiry after which a notification badge is shown	Default: 0	Range: 0 – —
`PasswordLabel`string Password item label	string	Alternative text label shown in the Password info item	Default: "Mac Password"	Range: —
`StorageLimit`integer Maximum used storage percentage	integer	Percentage of storage after which a notification badge is shown	Default: 0	Range: —
`FirstRowTitleLeft`string First Row Left: Title	string	The text shown in the button label	Default: "Remote Support"	Range: —
`FirstRowSubtitleLeft`string First Row Left: Subtitle	string	Subtitle text will appear under title when the user hovers over the button. Ignored if left empty.	Default: —	Range: —
`FirstRowTypeLeft`string First Row Left: Type	string	Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. App by default.	Default: —	Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)
`FirstRowLinkLeft`string First Row Left: Link	string	The Bundle Identifier of the app, link, command or path to script Depends on: FirstRowTypeLeft	Default: "com.apple.ScreenSharing"	Range: —
`FirstRowSymbolLeft`string First Row Left: SF Symbol name	string	The SF Symbol shown in the button	Default: "cursorarrow"	Range: —
`FirstRowTitleMiddle`string First Row Middle: Title	string	The text shown in the button label	Default: "Company Store"	Range: —
`FirstRowSubtitleMiddle`string First Row Middle: Subtitle	string	Subtitle text will appear under title when the user hovers over the button. Ignored if left empty.	Default: —	Range: —
`FirstRowTypeMiddle`string First Row Middle: Type	string	Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. App by default.	Default: —	Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)
`FirstRowLinkMiddle`string First Row Middle: Link	string	The Bundle Identifier of the app, link, command or path to script Depends on: FirstRowTypeRight	Default: "com.apple.ScreenSharing"	Range: —
`FirstRowSymbolMiddle`string First Row Middle: SF Symbol name	string	The SF Symbol shown in the button	Default: "cart.fill"	Range: —
`FirstRowTitleRight`string First Row Right: Title	string	The text shown in the button label.	Default: "Company Store"	Range: —
`FirstRowSubtitleRight`string First Row Right: Subtitle	string	Subtitle text will appear under title when the user hovers over the button. Ignored if left empty.	Default: —	Range: —
`FirstRowTypeRight`string First Row Right: Type	string	Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. App by default.	Default: —	Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)
`FirstRowLinkRight`string First Row Right: Link	string	The Bundle Identifier of the app, link, command or path to script Depends on: FirstRowTypeRight	Default: "com.apple.ScreenSharing"	Range: —
`FirstRowSymbolRight`string First Row Right: SF Symbol name	string	The SF Symbol shown in the button.	Default: "cart.fill"	Range: —
`SecondRowTitleLeft`string Second Row Left: Title	string	The text shown in the button label.	Default: "Support Ticket"	Range: —
`SecondRowSubtitleLeft`string Second Row Left: Subtitle	string	Subtitle text will replace the title when the user hovers over the button. Ignored if left empty.	Default: —	Range: —
`SecondRowTypeLeft`string Second Row Left: Type	string	Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. URL by default.	Default: —	Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)
`SecondRowLinkLeft`string Second Row Left: Link	string	The Bundle Identifier of the app, link, command or path to script. Depends on: SecondRowTypeLeft	Default: "com.apple.ScreenSharing"	Range: —
`SecondRowSymbolLeft`string Second Row Left: SF Symbol name	string	The SF Symbol shown in the button.	Default: "ticket"	Range: —
`SecondRowTitleMiddle`string Second Row Middle: Title	string	The text shown in the button label.	Default: "Email"	Range: —
`SecondRowSubtitleMiddle`string Second Row Middle: Subtitle	string	Subtitle text will replace the title when the user hovers over the button. Ignored if left empty.	Default: —	Range: —
`SecondRowTypeMiddle`string Second Row Middle: Type	string	Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. URL by default.	Default: —	Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)
`SecondRowLinkMiddle`string Second Row Middle: Link	string	The Bundle Identifier of the app, link, command or path to script. Depends on: SecondRowTypeMiddle	Default: "com.apple.ScreenSharing"	Range: —
`SecondRowSymbolMiddle`string Second Row Middle: SF Symbol name	string	The SF Symbol shown in the button.	Default: "envelope"	Range: —
`SecondRowTitleRight`string Second Row Right: Title	string	The text shown in the button label.	Default: "Phone"	Range: —
`SecondRowSubtitleRight`string Second Row Right: Subtitle	string	Subtitle text will replace the title when the user hovers over the button. Ignored if left empty.	Default: —	Range: —
`SecondRowTypeRight`string Second Row Right: Type	string	Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. URL by default.	Default: —	Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)
`SecondRowLinkRight`string Second Row Right: Link	string	The Bundle Identifier of the app, link, command or path to script. Depends on: SecondRowTypeRight	Default: "com.apple.ScreenSharing"	Range: —
`SecondRowSymbolRight`string Second Row Right: SF Symbol name	string	The SF Symbol shown in the button.	Default: "phone"	Range: —
`ExtensionTitleA`string Extension Title A	string	The text shown in the Extension.	Default: —	Range: —
`ExtensionSymbolA`string Extension SF Symbol A	string	The SF Symbol shown in the Extension.	Default: —	Range: —
`ExtensionTypeA`string Extension Link Type A	string	Type of link the Extension should open.	Default: "App"	Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)
`ExtensionLinkA`string Extension Link A	string	The Bundle Identifier of the app, link, command or path to script.	Default: —	Range: —
`ExtensionTitleB`string Extension Title B	string	The text shown in the Extension.	Default: —	Range: —
`ExtensionSymbolB`string Extension SF Symbol B	string	The SF Symbol shown in the Extension.	Default: —	Range: —
`ExtensionTypeB`string Extension Link Type B	string	Type of link the Extension should open	Default: "App"	Range: App (App), URL (URL), User Command (Command), Privileged Script (PrivilegedScript), Command or Script (deprecated as of v2.6, use Privileged Script) (DistributedNotification)
`ExtensionLinkB`string Extension Link B	string	The Bundle Identifier of the app, link, command or path to script.	Default: —	Range: —
`HideMajorUpdates`boolean Hide Major macOS Updates / Upgrades	boolean	Ignore macOS major updates. This will prevent the menu bar icon and the macOS version info item from showing an available major update.	Default: false	Range: —
`UpdateText`string Update Text	string	Optional text to shown in the macOS Managed Updates popover to tell users about the updates	Default: —	Range: —
`HideFirstRowInfoItems`boolean Hide first row Info Items	boolean	Hide the first row with Info Items	Default: —	Range: —
`HideSecondRowInfoItems`boolean Hide second row Info Items	boolean	Hide the second row with Info Items	Default: —	Range: —
`HideThirdRowInfoItems`boolean Hide third row Info Items	boolean	Hide the third row with Info Items	Default: —	Range: —
`HideFirstRowButtons`boolean Hide first row configurable buttons	boolean	Hide the first row with configurable items	Default: —	Range: —
`HideSecondRowButtons`boolean Hide second row configurable buttons	boolean	Hide the second row with configurable items	Default: —	Range: —
`PasswordType`string Password type	string	Password expiry information source: Apple (local account or AD), Jamf Connect or Kerberos SSO Extension	Default: —	Range: Apple (Apple), Jamf Connect (JamfConnect), Kerberos SSO Extension (KerberosSSO), NoMAD (Nomad)
`OnAppearAction`string On Appear Script/Command	string	Path to script script or command to be executed when the Support App is opened by clicking on the menu bar item.	Default: —	Range: —
`DisablePrivilegedHelperTool`boolean Enable or Disable Privileged Helper Tool	boolean	Option to enable or disable the Privileged Helper Tool. Re-enabling requires the reinstallation of the Support App.	Default: —	Range: —